FAQs

1. What time can I drop off & pick up my pet?

You can drop off and pick up your pet anytime during our trading hours.We prefer when dropping off that it is no later than half an hour before closing to allow for processing paper work. 

2. What vaccinations are required?

Dogs must have an minimum  C5 vaccination, and cats need to have a F3 vaccination both to be current in the last twleve months. If you are not sure if your pet has the required vaccinations, give your vet a call and they should be able to check your pet’s record to let you know. Vaccinations are recommended to be done at least fourteen days prior to boarding if they are overdue.

3. What food is provided?

For dogs we use exclusively Royal Canin premium dry food . For the cats we have Whiskas vita bites and canned food, as well as tuna for the fussier feline. If you would like to bring your own food in, pleaase fill out the form below and bring it with you on the day of boarding.

4. How many times a day are they fed?

Generally once a day for dogs, however we may increase this for highly active dogs or puppies. The cats are usually fed twice a day. You are of course welcome to bring in your own food as well. Please have this in clearly marked containers.

5. Can I bring in my pets own bedding and toys?

Of course. Something familiar from home always makes it a little bit easier to settle in (particularly if it’s your pets first time away from home), however we don’t take any responsibility if it gets damaged or lost. Something like one of your old t-shirts is usually best.

6. My pet requires medication during their holiday, can you do that?

Yes. Please ensure you have clear labels on the medication, with up to date administration details.Please do not mix different medications into one container. There is no extra cost for us to give your pet their medication. If medication is required please fill out the form below and bring it with you on the day of boarding.

7. What kind of exercise do they get?

Your dogs holiday should be as fun as yours.  As all dogs differ in their exercise requirements depending on age, activity level and breed. Some dogs also prefer certain types of activity to others; therefore develop a program that suits them.  This may include throwing a ball, playing tug-of-war, a leisurely stroll around the grounds or time in one of our many exercise yards.

8. Can my dog have a bath before home time?

Absolutely. We recommend a bath prior to going home, which does incur a $20.00 fee.

9. When can I inspect the facility?

Inspections are by appointment only. Please contact the office on 9703 1904 to arrange a time (usually late morning) Inspections are not available on public holidays and over busy peak periods.