We request that arrivals and departures come in between 8.00am - 12.00 miday Mon to Friday and between 10.00am - 12.00pm on the weekends to allow our guests to settle in earlier. Pick ups or departures can also be between 3.00- 5.00 pm weekdays. Please note a full days charge applies to afternoon pick ups.
2. What vaccinations are required?
Dogs must have an minimum C5 vaccination, and cats need to have a F3 vaccination, both to be current in the last twelve months. If you are not sure if your pet has the required vaccinations, give your vet a call and they should be able to check your pets record to let you know. Vaccinations are recommended to be done at least fourteen days prior to boarding if they are overdue.
3. What food is provided?
For our medium - large dogs we use exclusively Royal Canin 'Medium Adult' dry food as well as Taste of the Wild 'Pacific Stream' which is a grain free alternative for those with a sensitive stomach.
For some of the smaller fussy breeds we use our Taste of the wild dry food along with 'My Dog' varieties.
For cats we use the Royal Canin 'indoor' dry food variety as well as some of the multitude of wet satchet varieties that are readily available.
If you would like to bring your own food in, please fill out the form below and bring it with you on the day of boarding.
4. How many times a day are they fed?
Generally once or twice a day for dogs, however we can adjust this accordingly for highly active dogs or puppies.
Please note that if a second/third meal is required there will be a $2 fee if using the Pet Resort's diet, otherwise the fee is waivered if you have brought in your own diet.
The cats are usually fed twice a day, dry food given in the morning for grazing, whilst wet is given in the afternoon.
You are of course welcome to bring in your own food as well. Please have this in clearly marked containers.
5. Can I bring in my pets own bedding and toys?
We ask our customers to refrain from bringing in items with sentiment that can be easily lost, misplaced or destroyed.
Particulary with our canine friends as they are far too stimulated with the company of others around them to want to play with their toy from home. We do have chew ropes, balls etc that are placed around the exercise yards.
If you are wanting to bring in a blanket/toy from home that has a familiar scent please make sure they are in a labelled bag to avoid getting lost/misplaced.
6. My pet requires medication during their holiday, can you do that?
Yes. Please ensure you have clear veterinary labels on the medication, with up to date administration details. Please do not mix different medications into one container.
If medication is required please fill out the form below and bring it with you on the day of boarding.
Small fees apply ($3 per day for 1-2 medication, $5 for 3+ medications)
7. What kind of exercise do they get?
Your dogs holiday should be as fun as yours. As all dogs differ in their exercise requirements depending on age, activity level and breed. Some dogs also prefer certain types of activity to others; therefore we develop a program that suits them. This may include throwing a ball, playing tug-of-war, a leisurely stroll around the grounds or time in one of our many exercise yards.
8. Can my dog have a bath before home time?
Absolutely. We recommend a bath prior to going home, which does incur a fee ranging from $25 - $45 depending on their size.
For Giant breeds such as Newfoundland, st bernard, malamutes etc there may be a fee of $45 - $65
9. When can I inspect the facility?
Inspections of our facilities are by appointment only Monday to Friday (usually between 10.00 am and 12.00noon), excl. school holidays and busy peak periods.
10. What payments do you accept?
We accept Mastercard, Visa and Amercian Express credit cards and all debit cards and cash.
Please note their is a 1% charge on all eftpos transactions. There is no additional charge for cash payments.
Please contact the office on 9703 1904 to arrange a time
(03) 9703 1904